LAST UPDATED: SEPTEMBER 12, 2026
LAST UPDATED: SEPTEMBER 12, 2026
Welcome to Moon Lotus AI. By purchasing or using our services, you agree to the following terms.
Welcome to Moon Lotus AI. By purchasing or using our services, you agree to the following terms.
Moon Lotus AI provides personalized digital pet memorial products, including AI pet memorial cards and pet memorial videos, created using customer-provided photos and other information.
Moon Lotus AI provides personalized digital pet memorial products, including AI pet memorial cards and pet memorial videos, created using customer-provided photos and other information.
By uploading a photo, name, message, or other content, you confirm that you own or have permission to use and provide that content for the creation of your personalized memorial product.
By uploading a photo, name, message, or other content, you confirm that you own or have permission to use and provide that content for the creation of your personalized memorial product.
Our memorial cards and videos are created with the assistance of artificial intelligence. AI-generated content may include artistic interpretation and natural variations.
Our memorial cards and videos are created with the assistance of artificial intelligence. AI-generated content may include artistic interpretation and natural variations.
For memorial videos, movement and appearance may vary depending on the original photo. We carefully adapt the motion to suit the image and aim to preserve your pet’s familiar appearance as closely as possible.
Completed memorial cards and pet memorial videos are delivered digitally to the email address provided by the customer.
Completed memorial cards and pet memorial videos are delivered digitally to the email address provided by the customer.
We aim to deliver completed orders within 24 hours after receiving the required photo and information.
Customers are responsible for providing an accurate email address, pet photo, and other required order information. Incorrect or incomplete information may delay or prevent delivery.
Customers are responsible for providing an accurate email address, pet photo, and other required order information. Incorrect or incomplete information may delay or prevent delivery.
Completed memorial products are intended primarily for personal and family use.
Completed memorial products are intended primarily for personal and family use.
Customers may save and share their completed memorial products for personal purposes. Memorial cards may also be printed for personal use.
Refunds and order issues are handled according to our Refund Policy.
Refunds and order issues are handled according to our Refund Policy.
We may occasionally experience technical issues or delays involving AI generation, email delivery, payment processing, or third-party services.
We may occasionally experience technical issues or delays involving AI generation, email delivery, payment processing, or third-party services.
If an issue prevents us from completing an order, we will make reasonable efforts to correct the issue or provide an appropriate resolution.
For questions about these Terms or your order, contact:
yangyunhui010203@gmail.com